Unboxing online shopping: What Americans expect from retail & delivery
YouGov - May 6th, 2025
37% of Americans shop online at least once per week. Who are they?Download report
Among Americans who shop online, 47% say their digital orders account for more than half of their overall shopping.
So, when Americans are shopping online, what do they expect from the retailers they buy from?
YouGov’s new report Unboxing online shopping: What Americans expect from retail & delivery explores how much shopping is done online, the delivery expectations consumers have from retailers, opinions on robot deliveries, and return policy preferences.
Download the full report to understand:
- How important is delivery speed to online shoppers?
- Are online shoppers willing to buy from retailers without free return policies?
- What type of tracking features do consumers expect to have when buying online?
- Are online shoppers concerned about package theft?
- How different are the online shopping tendencies between men and women?